I really couldn’t believe this post on the Creative user forums. It looks as if Audigy owners may finally be getting heard. It’s called an “offer”. It’s as close to an apology as we are going to get I’m afraid.
Hello Soundblaster forum users,
I have an update for ALchemy for Audigy users. The same rules Cat mentioned apply, keep the discussion constructive and in the Feedback Thread please.
Creative has reviewed the discussions concerning ALchemy for Audigy on this forum and others. A new free version of the ALchemy application for Audigy owners will be released in the week of May 19th. Audigy owners that have already purchased ALchemy are being offered a refund of the purchase price of $9.99. To request a refund, please visit here. Complete the email form specifying the email address you used to purchase ALchemy For Audigy. The refund will be made to the credit card that was used for the original purchase. Please allow 30 days for the refund to take place. This offer is valid until 30th June.
The ALchemy application is being provided independent of the drivers, as it is not a driver. The new version of the application works with both X-Fi and Audigy products, and we have added additional updates relating to some popular games that behave differently on the X-Fi chipset as compared to the Audigy chipset. We would suggest you download the latest version from CREATIVE.COM when it becomes available.
The Soundblaster Team.
So there we have it. If you purchased Alchemy from the Creative online store you are entitled to a full refund. You need to do it fast, because the “offer” ends 30th June 2008.
I personally welcome this move. Customers shouldn’t have to buy their features back simply because a new operating system arrives. I refuse to be persuaded in to buying an X-Fi until I see a company worth buying from. I don’t understand why the “offer” can’t last longer either.
I was sold my Audigy cards based on their high end features and luxurious glossy advertisements. Maybe they should have government health style warnings that state “the support is only valid for 90 days and is usually automated”.
Yes, I welcome the move -it’s a step in the right direction.
Shame they can’t “offer” working official drivers yet.
“Most people downloaded ALchemy Universal anyway”.